❓ Frequently Asked Questions
Answers to the most asked questions at acx24
From opening an account to withdrawing money to bKash — you will find simple and clear answers to all your questions here.
acx24 is one of Bangladesh's trusted online gaming platforms. New players and experienced users alike have many questions. This FAQ page was created to answer those questions. Detailed answers to more than 20 questions, organized into five sections — account registration, deposits and withdrawals, game rules, bonus terms, and responsible gaming — are provided below. If you cannot find an answer, contact our 24/7 live chat support.
👤 Account and Registration
Opening and managing your account
To open an account at acx24, you need an active mobile number, an email address, and to be at least 21 years old. Enter accurate information in the registration form — your identity may need to be verified at the time of withdrawal, so providing correct details from the start is important. acx24 ensures a simple and fast registration process for Bangladeshi users.
No, each user may open only one account. If the same person operates multiple accounts, both accounts may be closed and the balance may be forfeited. acx24 strictly follows this policy to ensure fair play. If you think there is a problem with your existing account, speak with the support team via live chat.
On the login page, click the "Forgot Password" option and enter your registered email or mobile number. A verification code will be sent to you. Use the code to set a new password. The whole process is completed within a few minutes. If you have trouble, get help from acx24's live chat support.
First make sure your internet connection is working and your browser is up to date. Clear your cache and cookies, then try again. Check that you are entering the correct email or number and password. If you still cannot log in, contact the support team via 24/7 live chat and they will resolve the issue promptly.
After logging in to your account, some information can be changed from the profile settings. However, to change core identity details (such as date of birth or full name), you will need to contact support and complete identity verification. This is required for security purposes.
💰 Deposits and Withdrawals
Rules for depositing and withdrawing money
Deposits from bKash are nearly instant — they are generally added to your account within a few seconds to a few minutes at most. The minimum deposit amount is ৳500. There may be a slight delay during periods of network congestion — if it takes more than 15 minutes, let us know via live chat.
Yes, both deposits and withdrawals can be done with Nagad. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. Withdrawals are generally completed within 10 to 45 minutes. acx24 supports all popular mobile banking services in Bangladesh.
Yes, acx24 supports both deposits and withdrawals via Rocket and Upay. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 for each method. On the payment page, select your preferred method and follow the instructions.
The withdrawal process at acx24 is generally completed within 10 to 45 minutes. After you submit a request, the payment team reviews and approves it, and then the money arrives in your bKash, Nagad, Rocket, or Upay account. During busy periods, it may occasionally take a bit longer.
acx24 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply charges according to their own terms — please check the terms and conditions of the relevant service for details.
If a withdrawal request is still being processed, you may request a cancellation through live chat, but cancellation is generally not possible once it has been approved. Please make sure before submitting a request.
🎮 Games and How to Play
Games and how to play
To bet on BPL or any other cricket match, go to the cricket betting section. There you will find a list of ongoing and upcoming matches. Click on the match of your choice, select the market type (match winner, top batsman, total runs, etc.), enter your bet amount, and confirm. Live betting is also available at acx24.
RTP stands for Return to Player — it is the theoretical long-term payout rate of a game. In simple terms, it is the average percentage of total money that players get back over a long period of play. A higher RTP means the game pays back relatively more. However, each spin or round is independent, so RTP does not guarantee any immediate outcome.
The acx24 live casino offers live roulette, live blackjack, live baccarat, live Sic Bo, and many other table games. Live dealer games from top providers including Evolution Gaming and Ezugi can be enjoyed in real time. Games are available any time of day or night according to Bangladesh Standard Time (BST UTC+6).
Yes, the acx24 platform is built with a mobile-first design. All games can be played in full quality from the browser of any Android or iOS smartphone — no separate app download required. Slots, live casino, and cricket betting are all equally accessible on mobile.
acx24 uses games from the world's top providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi. These providers are RNG (Random Number Generator) tested by independent auditors, which ensures fair play. All data is secured through SSL encryption.
🎁 Bonuses and Promotions
Questions about bonuses and offers
After opening a new account, a 200% bonus is available on your first deposit, up to a maximum of ৳10,000. For example: if you deposit ৳5,000, you will receive an additional ৳10,000 in bonus, bringing your total balance to ৳15,000. To receive this bonus, activate the bonus option before making your first deposit.
The wagering requirement for the acx24 welcome bonus is 10x. This means you can withdraw your winnings after betting 10 times the bonus amount. For example, if you receive a ৳10,000 bonus, you will need to complete a total of ৳100,000 in bets. This is relatively low wagering within the industry.
The acx24 VIP program has three tiers — Bronze, Silver, and Gold. Bronze members receive up to 0.4% cashback per week, Silver members receive 0.8%, and Gold members receive 1.2%. You can move up to higher tiers by playing regularly — the more active you are, the more benefits you receive.
Most bonuses can be used on slot games, live casino, and cricket betting. However, certain games or sections may be excluded depending on the terms of a specific promotion. It is a good idea to read the detailed terms and conditions of the relevant promotion before accepting a bonus.
Cashback is calculated each week based on your VIP tier and credited to your account on a specific day. Cashback is added directly to your balance and generally has low or no wagering requirements. For the exact schedule, check the promotions page or live chat.
🔒 Safety and Responsible Gaming
Safety and responsible gaming
acx24 is for users aged 21 and above only. Minors are strictly prohibited from opening an account. Age is verified at the time of registration and may also be checked later through identity confirmation. Protecting minors is one of acx24's key priorities.
acx24 uses SSL encryption technology to keep all personal and financial information secure. Your payment details are not stored directly on our servers — transactions are completed through the mobile banking gateway. Your information is not shared with third parties.
Yes, if you feel that your engagement with gaming is increasing or becoming difficult to control, you can contact us via live chat or at [email protected] to request a temporary or permanent self-exclusion. acx24 is always ready to assist in ensuring responsible gaming.
If you would like to set a deposit limit or betting limit to keep your gaming habits in check, let our support team know. Just ask in Bengali via live chat and you will receive assistance. To learn more about responsible gaming, visit our responsible gaming page.
If you notice any unfamiliar transactions or suspicious activity in your account, change your password immediately and notify us at [email protected] or via 24/7 live chat. acx24 will promptly review the account and take the necessary action.
Still have questions? Contact support
Our Bengali-speaking support team is with you seven days a week, 24 hours a day.
Live Chat
Use live chat for instant help — speak in Bengali
Email Support
[email protected] — email us for detailed questions