Full acx24
Terms and Conditions

General Introduction

These terms and conditions ("Terms") apply to the use of the acx24 platform and all related services. acx24 operates an online gaming platform for users in Bangladesh, which includes slot games, live casino, and cricket betting services.

By accessing our website, opening an account, or using any service, you are considered to have fully accepted these Terms. If you do not agree with these Terms, please refrain from using our platform.

These Terms must be read together with the Privacy Policy, Responsible Gaming guidelines, and the terms and conditions of any specific game or promotion. In case of conflict, these main Terms shall take precedence.

Eligibility and Age Requirement

The following eligibility criteria must be met to use acx24 services:

• The user must be at least 21 years old. This platform is operated for those aged 21 and above only.
• Users must register under their real identity. Providing false information is strictly prohibited.
• One person may operate only one account.
• acx24 may request a government-issued ID or other proof at any time for age verification.
• Protecting minors from gaming is our priority. acx24 reserves the right to temporarily suspend account activity until age verification is complete.

acx24 does not knowingly accept registrations from minors, and any such account discovered will be immediately cancelled and deposited funds may be withheld.

Account Registration and Security

All information provided when opening an account at acx24 must be truthful, accurate, and complete. If any details change after registration, you must notify our support team immediately.

• Account login credentials (username and password) must be kept strictly confidential. Sharing them with third parties is prohibited.
• If there is any concern of a security breach, acx24 must be notified immediately.
• The account holder is responsible for all activity conducted through the account.
• acx24 will never ask for your password via email or live chat.
• Transferring or selling an account is strictly prohibited.

If suspicious activity or a security risk is detected, acx24 reserves the right to temporarily suspend the account without prior notice.

Deposits and Withdrawals

The following rules apply to transactions on acx24:

• Minimum Deposit: A minimum of ৳500 must be deposited for each method.
• Minimum Withdrawal: A minimum of ৳1,000 can be withdrawn.
• Withdrawal Time: Processing is generally completed within 10 to 45 minutes after a successful request.
• Payment Methods: bKash, Nagad, Rocket, and Upay.
• Account holders must use only payment methods registered in their own name.
• Transactions through third parties are strictly prohibited.
• An identity verification process may be required before withdrawal.

acx24 maintains necessary verification measures to prevent money laundering. In the case of suspicious transactions, acx24 may request additional information or suspend the transaction.

Bonuses and Promotional Offers

acx24 bonuses and promotional offers are subject to the following general terms:

• Welcome Bonus: 200% bonus on the first deposit, up to a maximum of ৳10,000. A minimum wagering requirement of 10 times (10x) must be met before the bonus can be withdrawn.
• Each bonus offer has a specific validity period, and the bonus will be considered void after it expires.
• Attempting to claim bonus benefits through multiple accounts is strictly prohibited.
• Wagering requirements must be met in order to withdraw winnings from bonus funds.
• acx24 reserves the right to modify, suspend, or cancel any bonus offer.
• Bonuses apply only to those who play games with genuine intent — registration solely for the purpose of claiming bonuses is not acceptable.

The VIP program has three tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), and Gold (up to 1.2%). Progression through each tier depends on the user's overall activity.

Gaming Rules

The following rules must be followed when using acx24 gaming services:

• Each game has its own rules, which are displayed when the game loads.
• In the event of a technical error, results from incomplete game sessions may not be considered valid.
• If there is a dispute about a game result, the game provider's logs and acx24's server records will be considered the final evidence.
• acx24 is not responsible for internet disconnection during a game session.
• In live dealer games, the dealer's decision is final.
• For sports betting, the official announcement of the relevant sports authority will be followed in determining results.

acx24 continuously works to ensure the fairness of its gaming system. Any game-related complaints can be submitted to our 24/7 live chat support team.

Prohibited Conduct and Misuse

The following activities are strictly prohibited on the acx24 platform:

• Creating multiple accounts or managing a third party's account.
• Conducting activity with the specific intent to misuse the bonus system or promotional offers.
• Using any software, bot, or automated method to play games.
• Any attempt to influence the outcome of a game.
• Money laundering or conducting illegal financial activity.
• Misconduct toward other users or acx24 staff.
• Gaining account benefits by submitting false claims or information.

If any of the above prohibited activities are detected, acx24 reserves the right to cancel the account, withhold deposited funds, and notify the relevant authorities.

Account Suspension and Closure

acx24 may suspend or close an account in the following circumstances:

• If evidence of a breach of the Terms is found.
• If the user fails to cooperate with the identity verification process.
• If suspicious or unusual transaction patterns are observed.
• As required by legal obligations or regulatory directives.
• Voluntary account closure at the user's own request.

To voluntarily close your account, please submit a request via live chat or email. If the wagering requirements on the balance are fulfilled before closure, withdrawal will be possible. In the case of closure due to a breach of the Terms, the balance may be forfeited.

Responsible Gaming

acx24 gives the highest priority to responsible gaming. We believe gaming should be a form of entertainment — not a solution to financial problems.

• Users can set their own deposit limits, loss limits, or session time limits.
• If signs of a gaming problem appear, please contact our support team immediately.
• Through the self-exclusion feature, it is possible to suspend the account for a set period of time.
• The 21+ age rule is strictly enforced.

For more information, please visit our Responsible Gaming page.

Privacy and Data Protection

acx24 is committed to protecting users' personal information. Our policy on data collection and use is as follows:

• Information provided at registration is used for the purpose of delivering and verifying services.
• All data is kept secure using SSL encryption technology.
• Personal information is not sold to third parties. Information is not disclosed except as required by law.
• Payment information is processed in accordance with the highest security standards.

To learn more about data protection, please read our Privacy Policy page.

Limitation of Liability

acx24 is not liable for the following:

• Loss caused by internet disconnection or technical failure of a device.
• Inconvenience caused by issues in a third-party game provider's software.
• Any loss resulting from the user's own disclosure of account credentials.
• Force majeure — if services are disrupted due to natural disaster, war, national emergency, or government directive.
• Any loss resulting from temporary service interruption due to technical maintenance.

In any circumstance, acx24's maximum liability shall be limited to the total amount deposited by the user up to that point.

Changes to Terms and Conditions & Effective Provisions

acx24 reserves the right to modify these terms and conditions at any time. In the event of changes:

• Notice will be sent to the registered email or posted on the platform at least 7 days before any significant changes take effect.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• If a user does not agree to the changes, they may voluntarily close their account.
• The Bengali version of these terms and conditions is the authoritative version.

For any questions regarding these terms and conditions, please contact us via our 24/7 live chat support or at [email protected].

These rules and terms and conditions should be read alongside the FAQ page. Welcome to acx24 — for a safe, trusted, and enjoyable gaming experience.