acx24 Privacy Policy
The security of your personal information is our highest priority. This policy explains how acx24 collects, uses, and protects your information.
Introduction and Scope
Purpose of This Policy
acx24 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how acx24 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.
By using this website (https://acx24.lat), you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
Scope of Application
This Privacy Policy applies to all services, websites, applications, and related communications of acx24. This includes slot games, live casino, sports betting, and other gaming services. This policy applies only to individuals aged 21 or older.
Types of Information Collected
What Information We Collect
acx24 may collect the following types of information:
- Identity Information: Name, date of birth, national ID or passport number.
- Contact Information: Email address and, where applicable, residential address.
- Financial Information: Payment method details (bKash, Nagad, Rocket, Upay account numbers), transaction history.
- Account Information: Username, password (stored in encrypted form), security questions and answers.
- Technical Information: IP address, browser type, device information, cookie data, and log files.
- Behavioral Information: Gaming activity, betting history, preferred games and services.
- Communication Records: Live chat sessions, email messages, and support tickets.
How We Collect Information
We collect information both directly and through automated means:
- Information provided directly through the account registration and login process.
- Financial information received during deposit and withdrawal transactions.
- Information shared through customer support chat conversations.
- Information collected automatically via cookies and tracking technologies while browsing the website.
- Documents submitted during the identity verification (KYC) process.
Purpose of Information Use
Why We Use Your Information
acx24 uses collected information for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To process gaming services, deposits, and withdrawals.
- Identity Verification: To prevent fraud and ensure legal compliance (KYC/AML).
- Customer Support: To resolve your questions and complaints.
- Bonuses and Promotions: To create and send relevant offers to you.
- Security: To detect unauthorized access and fraudulent activity.
- Legal Obligations: To meet regulatory requirements.
- Product Development: To improve the quality of our platform and services.
Responsible Gaming Support
Using information about your gaming behavior, we can identify potentially problematic gaming patterns and provide you with timely support. This is part of our responsible gaming commitment. For more details, visit our Responsible Gaming page.
Information Sharing and Disclosure
Sharing Information with Third Parties
acx24 does not sell or rent your personal information. However, information may be shared with trusted third parties in specific circumstances:
- Payment Processors: Payment service providers including bKash, Nagad, Rocket, and Upay receive limited information to complete transactions.
- Identity Verification Services: Regulated verification partners to complete KYC.
- Technology Service Providers: Companies engaged in hosting, security, and analytics — under strict confidentiality agreements.
- Law Enforcement Agencies: When required to comply with valid legal directives or court orders.
- Corporate Restructuring: Relevant information may be transferred in the event of a business merger or acquisition.
Your information will not be given to third parties for any purpose other than those listed above.
International Data Transfers
Our servers and service providers may be located in various countries. When your information is transferred internationally, we ensure that applicable data protection standards are maintained and that appropriate contractual safeguards are in place to protect your information.
Information Security and Retention
Security Measures
acx24 adopts industry-standard technical and organizational measures to keep your personal information secure:
- SSL/TLS Encryption: All data transmission between the website and servers is encrypted.
- Password Hashing: Your password is stored using strong cryptographic hashing.
- Two-Factor Authentication: An additional security layer for your account.
- Firewall and Anti-Fraud Systems: Continuous monitoring to detect and prevent suspicious activity.
- Staff Training: Only authorized personnel can access data when necessary.
- Regular Security Audits: Security assessments are conducted regularly through third parties.
Please note that no method on the internet is 100% secure. In the event of a security breach, we will notify you promptly in accordance with applicable law.
Data Retention Period
We retain your information for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations:
- Information for active accounts is retained for as long as the account remains open.
- Financial transaction records may be retained for a specified period after account closure for legal purposes.
- KYC documents are retained for the applicable period as required for fraud prevention and legal compliance.
- Upon expiry, information is securely deleted or anonymized.
Cookies and Tracking Technologies
How We Use Cookies
Cookies are small text files stored on your device. acx24 uses the following types of cookies:
- Essential Cookies: Required for the basic functionality of the site and secure login sessions.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to analyze site traffic and usage patterns to improve our service.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Your Rights and Controls
User Rights
You have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (however, complete deletion may not be possible where legal obligations exist).
- Right to Restrict Processing: The right to request that the processing of your information be limited in certain cases.
- Right to Withdraw from Marketing: The right to opt out of promotional communications.
- Right to Lodge a Complaint: The right to contact us if you object to how your information is used, and to raise a complaint with the relevant authority if needed.
To exercise these rights, please contact our support team via live chat or email.
Updating Account Information
You can log in to your acx24 account at any time to view and update relevant personal information. Additional verification may be required for changes to important identity-related information.
Special Categories and Minors
Information Relating to Minors
acx24 is for individuals aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
Sensitive Information
In general, acx24 does not collect sensitive special-category information (such as health, religious beliefs, or political opinions). The exception is where you voluntarily provide information under a responsible gaming program — in that case, it will be used solely to assist you.
Policy Changes and Contact
Changes to This Policy
acx24 may update this Privacy Policy as needed. For significant changes, we will notify you by email or by posting a notice on the site. The "Last updated" date at the top of the policy always reflects the date of the most recent revision.
If you continue to use our services after a revised policy is published, you will be considered to have accepted the new policy.
Applicable Laws and Regulations
This Privacy Policy is governed by the applicable legal framework. Applicable law will take precedence in resolving any disputes relating to data protection. To learn about the terms and conditions of using acx24 services, please read our Terms and Conditions page.
Have a question about privacy?
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